Facilities and Asset Management technology and consulting across the UAE, KSA, Qatar and Cyprus.
SERVICES & SOLUTIONSFacility Management for Service Providers
FACILITIES MANAGEMENT CAFMFacilities Management CAFM for Service Providers
Facilities Management Service Providers operate in a demanding environment.
Clients expect service quality, measurable performance, transparency, compliance and rapid response — while service providers need to control labour, resources, subcontractors, assets and operational costs.
Virtual IT supplies Facilities Management Service Providers with a Digital Operating Environment that connects contracts, services, assets, people, maintenance, work orders, SLAs, mobile teams and performance reporting.
With Planon Field Services, Virtual IT can help service providers manage the complete service lifecycle, from contract and customer requirements through planning, mobilisation, field execution, monitoring and reporting. The solution is designed to support both Hard-Facilities Management technical services and Soft-Facilities Management support services, while also connecting Energy & Sustainability Services and Space & Real Estate Services where required.
CONNECTED SERVICE DELIVERYHard-Facilities Management and Soft-Facilities Management Services
Facilities Management Service Providers often manage a combination of Hard-Facilities Management and Soft-Facilities Management services.
- Hard-Facilities Management
- Soft-Facilities Management
- Connected Environment
Hard-Facilities Management
Hard-Facilities Management focuses on technical building services, maintenance and asset-related activities.
Soft-Facilities Management
Soft-Facilities Management covers services that support the security, cleanliness, comfort and experience of building users.
Connected Environment
Planon Field Services provides capabilities to support these different service areas within a connected environment, helping service providers manage customer requirements, service activities, resources, mobile teams, subcontractors and performance across their contracts.
OPERATIONAL CONTROLFrom contract requirements to measurable service delivery
A successful Facilities Management contract starts with clearly defined requirements and continues with disciplined operational delivery. Digital Facilities Management solutions can help service providers translate contractual requirements into operational workflows and measurable activities, while connecting financial data to support better visibility of service delivery costs, budgets, revenue and financial risks.
- Contract and service management
- SLA and KPI management
- Planned preventive maintenance
- Reactive maintenance
- Work-order management
- Mobile workforce management
- Asset management
- Contractor and subcontractor management
- Resource planning
- Service requests
- Inspection and audit workflows
- Customer portals
- Performance dashboards
- Compliance records
- Cost and productivity analysis
MEASURABLE PERFORMANCEBy implementing Planon Field Services, we help service providers deliver evidence, not just promises, to their clients.
Service providers can give clients reliable, real-time visibility into:
- SLA achievement
- Planned versus reactive maintenance
- Work-order volumes
- Response and resolution times
- Asset performance
- Outstanding work
- Inspection results
- Compliance activities
- Contractor performance
- Resource utilisation
- Service trends
This enables providers to demonstrate what has been delivered, identify issues early, support informed decisions and build stronger, more trusted client relationships.
COMPLETE SERVICE LIFECYCLEFrom requirements to reporting
With Planon Field Services, Virtual IT can help service providers manage the complete service lifecycle, from contract and customer requirements through planning, mobilisation, field execution, monitoring and reporting.
01Contract Requirements
02Planning
03Mobilisation
04Field Execution
05Monitoring
06Reporting
BUILT TO SCALEBuilt for Scalable Facilities Management Operations
Whether managing a single contract, a large multi-site portfolio or multiple customers, Virtual IT helps service providers create standardised processes that can be replicated across contracts while still allowing site-specific requirements.